GENERAL CONDITIONS OF SALE APPLICABLE TO CONSUMERS

General Sales Conditions updated on: July 25, 2018

Definitions

The following terms, when reproduced in this Agreement with the first letter of the words in capital letters, shall have the meaning defined below:

Contract: these General Conditions of Sale and the order summary validated and accepted by the Customer.

Customer: consumer or non-professional within the meaning of the introductory article of the Consumer Code, wishing to acquire a Product on the Merchant Site operated by VETOPOP.

Product : veterinary equipment product offered for sale by VETOPOP on its merchant site.

Site : website for the online sale of veterinary equipment operated by VETOPOP under the name vetopop.Fr or under another domain name.

Preamble

These General Conditions of Sale apply, without restriction or reservation, to all sales concluded by VETOPOP with a CUSTOMER wishing to acquire the Products offered for sale on its Site. They specify in particular the conditions of order, payment and delivery of the Products ordered by the Customers.

It is expressly stipulated that the Products presented on the Site are offered for sale only for the following territories: France.

The Customer acknowledges having read, prior to the validation of the Product order, these General Conditions of Sale and having accepted them in their entirety by checking the box provided for this purpose when confirming the order.

These General Conditions of Sale may be subject to subsequent modifications. The version applicable to the order placed by the Customer is the one in force on the date the order is placed.

Ordered

Placing of the order by the Customer

To order a Product on the Site, the Customer must select the desired Product (s) and follow the following ordering process:

  • The Customer selects the Product (s) by indicating the desired quantity and clicking on the words "ADD TO BASKET". The Customer then has the possibility of continuing his purchases or of ordering the Product (s) added to his basket. If the Customer continues to shop, he can return to his basket at any time and place the order.
  • When the Customer views his basket on the Site, he can delete certain Products from the Basket or increase the quantities of the selected Products.
  • The Customer can then click on the word "ORDER". He is then invited to create a personal account on the Site or to identify himself if he already has a personal account.
  • When creating their personal account, the Customer is invited to enter their personal information (last name, first name, contact details, delivery address, billing address, etc.).
  • The Customer is then invited to enter or validate his personal address, then to choose his delivery method (DHL or DPD). To this end, the Customer is informed of the delivery terms offered, and for each delivery method, its cost and the indicative delivery time.
  • The Site then displays a summary of the order, mentioning in particular the essential information of the Products, their price and the delivery terms (place of delivery, indicative deadline, delivery costs invoiced in addition to the price of the Product, etc.). The Customer validates this order, after having checked the box provided to show his acceptance of the General Conditions of Sale, of which he will have taken note beforehand.
  • On a new page of the Site recapitulating this information, the Customer confirms his order and acknowledges that this order requires payment.
  • The Customer proceeds to payment on the Site to finalize his order.

It is the Customer's responsibility to read the General Conditions of Sale and the characteristics of the Product he wishes to purchase presented on the Site when selecting this Product, then to verify the accuracy of the information mentioned on the order summary. Any order placed on the Site constitutes the formation of a contract between the Customer and VETOPOP.

It is expressly stipulated that the photographs, graphics and presentations of the Products appearing on the Site are not contractual and cannot engage the responsibility of VETOPOP.

Confirmation de la commande par VETOPOP

VETOPOP sends the Customer, at the latest within 2 working days from the finalization of the order by the latter, a confirmation of the order reminding in particular:

  • The essential information of the Products,
  • The price of the Products and delivery costs,
  • The terms and indicative delivery time.
  • Also attached to this order confirmation are the General Conditions of Sale in force at the time the order is finalized, and a withdrawal slip allowing the Customer to exercise his right of withdrawal in accordance with Article 7 of these General Conditions of Sale.

    It is specified that the presentation of a Product on the Site and the possibility of ordering it in no way guarantee its immediate availability. In the event that the Product ordered is not in stock and cannot be delivered immediately, the Customer is then informed in the order confirmation email of the expected delivery time.

    The Customer will then be informed of the possibility at his disposal to cancel his order by notifying VETOPOP of his choice by e-mail to the following address: Contact@vetopop.fr and this within 14 days of receipt. email informing him of this possibility. VETOPOP will then proceed within 14 days of notification by the Customer of his decision to cancel his order, to refund all sums paid by the latter.

    The sale of the Product is definitively formed after acceptance by the Customer of these General Conditions of Sale by checking the box provided for this purpose, validation of the order, online payment and receipt of a confirmation email.

    Price

    The Products are sold at the prices displayed on the Site when ordering and indicated on the order summary, expressed in Euros, excluding VAT and including VAT. The prices take into account any reductions that would be granted by VETOPOP on the Site. They do not include delivery costs, which are billed in addition and are indicated to the Customer on the order summary and confirmation, then on the order acknowledgment.

    VETOPOP reserves the right to modify the prices at any time but only the price in force on the date of the order will be applicable to the sale concluded with the Customer.

    The payment requested from the Customer corresponds to the total amount of the purchase, including delivery costs.

    Payment

    The price is payable in cash, in full on the day the order is placed by the Customer, by secure payment, according to the following terms:

    • By credit card (Visa, MasterCard, American Express, other credit cards),

    No order can be taken into account in the absence of full payment.

    An invoice will be given to the Buyer.

    Delivery

    Delivery time

    VETOPOP undertakes to provide its best efforts to deliver the Products ordered by the Customer within the period indicated during the validation of the order and on the acknowledgment of receipt of the order, and at the latest within 30 days of count of the order.

    In the event of a delay in delivery, the Customer is informed that, in accordance with article L.216-2 of the Consumer Code, he may order VETOPOP, by registered mail with acknowledgment of receipt, to proceed with the delivery in a reasonable additional time. In the absence of delivery within this additional period, the Customer is informed of the right he has to notify VETOPOP of the termination of the contract by registered mail with acknowledgment of receipt. .

    In this case, VETOPOP then undertakes to reimburse the sums paid by the Customer, within 14 days of the date of termination of the Contract.

    Terms of delivery

    Delivery is made to the address mentioned by the Customer when ordering or to the place of delivery chosen by the Customer, according to one of the following methods chosen by the Customer:

Relais colis (D+5) Express

(H24 if order validated before 4 p.m.)

      In the event of delivery of the Products to the address mentioned by the Customer, delivery is made by direct delivery of the Products ordered or by sending a notice of availability. In the latter case, the Customer must withdraw the product within 14 days, failing which, the Products will be returned to VETOPOP which may initiate the termination of the contract, it being specified that the delivery costs will then remain the responsibility of the Customer.

In the event of delivery of the Products to the delivery location chosen by the Customer, the latter must withdraw the product within 14 days from receipt of the email informing him of the delivery of the Product (s). Failing this, the Products will be returned to VETOPOP which may initiate the termination of the contract, it being specified that the delivery costs will then remain the responsibility of the Customer.

Right to retract

In accordance with Articles L.221-18 et seq. Of the Consumer Code, the Customer is informed that he has a right of withdrawal, which he can exercise within 14 days of receipt of the Product ordered.

To exercise his right of withdrawal, the Customer must return the Product to VETOPOP, at the latest within 14 days of receipt of the Product ordered, accompanied by the withdrawal slip attached to the order confirmation sent by VETOPOP to the Customer. as well as the parcel sent to the Customer, or any other writing expressing unambiguously its desire to withdraw.

The Customer must then return the Products received to VETOPOP, in perfect condition, in their original packaging. The return costs are fully borne by the Customer.

VETOPOP undertakes to reimburse the sale price to the Customer within 14 days of receipt of the Product returned by the Customer.

However, in accordance with Article L. 221-28, 3 ° of the Consumer Code, the Customer is informed that he has no right of withdrawal for Products which have been the subject of personalization on its request or would have been made according to its particular specifications.

Product Guarantee

Legal guarantee of conformity

The Customer is informed that, in accordance with Articles L.217-4 et seq. Of the Consumer Code, he has a legal guarantee of conformity of the Products for a period of 24 months from receipt of these Products.

In the event of lack of conformity of a Product, the Customer may therefore make any complaints to VETOPOP for a period of 24 months from receipt of this Product, by e-mail to the electronic address: contact @ vetopop. fr or by registered mail with acknowledgment of receipt to the following address: Parc d'Activités Le Pont Béranger - 12 rue Jean François Champollion - 44680 SAINT HILAIRE DE CHALEONS. The Customer is required to recall the reference of the order and of the product, and to attach to his letter all proof of the lack of conformity.

In the event of a lack of conformity of a Product, the Customer may request the exchange or repair of this Product. However and in accordance with Article L. 217-9 of the Consumer Code, if the Customer's choice represents a manifestly disproportionate cost for VETOPOP for him with regard to the other solution, VETOPOP may opt for the method not chosen by the Customer.

If repair or reimbursement of the Product is impossible, the Customer may return the good and have the price returned or keep the good and have part of the price returned.

Legal guarantee against hidden defects

The Customer is informed that, in accordance with articles 1641 et seq. Of the Civil Code, he has a legal guarantee against hidden defects in the Products.

The Customer may thus, for a period of 2 years from the discovery of the defect and 5 years from the conclusion of the Contract, make any complaints to VETOPOP, by e-mail to the electronic address: contact @ vetopop .fr or by registered mail with acknowledgment of receipt to the following address: Parc d'Activités Le Pont Béranger - 12 rue Jean François Champollion - 44680 SAINT HILAIRE DE CHALEONS. The Customer is required to recall the reference of the order and of the product, and to attach to his letter all proof of the defect in the Product.

In the event of discovery of a defect in a Product, the Customer may request (i) the return of the Product and the reimbursement of its price, or (ii) the retention of the Product affected by a defect and the return of a part of the price.

The Customer may also request the exchange of the Product, subject to the express agreement of VETOPOP.

Personal data
In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms modified, VETOPOP informs the Customer of the processing of personal data that it implements in his regard, in the one and only purpose of performing this Agreement.

The recipients of the Customer's personal data are the relevant departments of VETOPOP, its staff and IT subcontractors who can only act on instructions from VETOPOP.

VETOPOP keeps the Customer's personal data - entered when creating their account :identity, postal address, telephone number, e-mail address - only for the duration of the contractual relationship, in addition to the period necessary for the purposes of conservation and compliance with the limitation periods.

The personal data of Customers is collected for the following purposes:

  • the management of Orders and relations with Customers
  • Customer information relating to offers and commercial information related to the brand
  • strengthening and improving communication of the Website and the brand by sending, in particular, newsletters and special offers based on the Customer's preferences noted on the Site
  • improving the services offered to Customers and compliance with legal and regulatory obligations.

In accordance with the amended Data Protection Act of January 6, 1978, the Customer is informed of his right to access, query, modify and rectify information concerning him.

The Customer also has a right to object to the processing of his personal data for legitimate reasons, as well as a right to object to this data being used for commercial prospecting purposes.

Finally, the Client has the right to define general and specific directives defining the manner in which he intends to exercise these rights after his death.

To exercise his rights, the Customer must send a letter to VETOPOP, accompanied by a photocopy of an identity document bearing his signature, to the email address Contact@vetopop.fr or to the following address: Parc d 'Activities Le Pont Béranger - 12 rue Jean François Champollion - 44680 SAINT HILAIRE DE CHALEONS.

Intellectual property

VETOPOP is the sole owner of all intellectual property rights attached in particular to the Site, to the domain name www.Vetopop.fr or to any other domain name belonging to it, to the VETOPOP and VETOPOP brands, and to any other brand belonging to VETOPOP , and the content appearing on the Site. It is specified that the Sales Contract does not confer any license or right of use to the Customer on these intellectual property rights.

Any total or partial reproduction of these intellectual property rights without the express authorization of VETOPOP is strictly prohibited and constitutes acts of infringement.

Miscellaneous

Election of domicile

For the purposes hereof, the Customer chooses domicile at the address he will have indicated when creating his customer account on the Site and confirmed when confirming his order. Any modification must be notified to VETOPOP, either directly to the Customer's account on the Site or by registered letter with acknowledgment of receipt, in order to be enforceable against it.

Waiver

No waiver of any provision or condition of this Agreement shall be valid or binding unless made in writing and signed by the Party claiming to be bound by it.

The fact for one or the other of the Parties of not requiring the complete and punctual execution of the clauses or conditions of the Contract, or of not exercising any right resulting from any breach of the Contract shall in no case be interpreted as affecting or limiting the right of that Party to require compliance with this clause or condition, or as a waiver by that Party to apply and subsequently to require strict compliance with the clause or any other provision.

The fact for one or the other of the Parties of not requiring the complete and punctual execution of the clauses or conditions of the Contract, or of not exercising any right resulting from any breach of the Contract shall in no case be interpreted as affecting or limiting the right of that Party to require compliance with this clause or condition, or as a waiver by that Party to apply and subsequently to require strict compliance with the clause or any other provision.

Partial nullity

The cancellation of one of the stipulations of this Contract will result in the cancellation of it as a whole, only insofar as the disputed stipulation can be considered, in the minds of the Parties, as substantial and decisive, and that its cancellation calls into question the general balance of the Contract.

In the event of cancellation of one of the provisions of this Contract, considered non-substantial, the Parties will endeavor to negotiate an economically equivalent clause.

Force majeure

Neither Party will be considered to be in breach of this Agreement, or will incur any liability hereunder due to a failure to perform its contractual obligations, if such failure arises from an independent cause or causes (s). of his will and characterizing a force majeure. The Party injured by this (these) situation (s) will notify the other Party as quickly as possible and do everything in its power to eliminate or correct the cause preventing it from performing its obligations, and to resume the execution of the Contract as soon as possible.

If the suspension of performance hereunder for reasons of force majeure continues beyond three (3) months, either Party shall be entitled to terminate this Agreement by giving written notice to it. by registered mail to the other Party.

Applicable law and dispute resolution

This contract is subject to French law.

In the event of difficulty regarding the validity, interpretation, performance or termination of this Contract, the Parties will endeavor to resolve their dispute amicably.

In this regard, the Customer is informed of the possibility offered to him of having recourse to a mediator appointed by the Federation E-Commerce et Vente à Distance (FEVAD) directly through the website http://www.mediateurfevad.fr/ en filling out the referral form.